Telefónica Tech Reveals New GenAI Platform

Telefónica Tech

Telefónica Tech is advancing its generative artificial intelligence (GenAI) initiatives with the launch of the ‘Telefónica Tech GenAI Platform,’ which has been designed to help businesses integrate AI-driven virtual assistants into their operations.

The platform enables organizations to customize assistants that can handle complex queries, automate routine tasks, and enhance internal workflows through an intuitive interface.

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Broad Industry Adoption

Developed in collaboration with Altostratus, a Telefónica Tech company, the platform is built for seamless adoption across various industries. Its ‘Plug & Play’ functionality eliminates the need for intricate setups, granting users easy access to leading large language models (LLMs). This ensures high performance, adaptability, and flexibility while maintaining data control within the customer’s infrastructure.

The Telefónica Tech GenAI Platform is designed to adapt swiftly and efficiently to the unique requirements of businesses. Supporting multiple users simultaneously, the platform stands out due to its extensive integration capabilities, which seamlessly connect hundreds of tools, including data repositories, communication systems, and enterprise applications.

Utilizing advanced AI-driven features, the platform empowers organizations to enhance customer service, predict trends through data analysis, and boost productivity in key areas such as human resources and financial planning. By automating routine processes, businesses can redirect time and resources toward strategic initiatives that foster growth.

Telefónica Tech’s GenAI Platform is designed to integrate with diverse hyperscale technologies, ensuring compatibility with various customer infrastructures. Its API connectivity allows businesses to tailor the platform to their specific operational needs, enabling efficient execution of tasks and processes.

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Organizational GenAI

Elena Gil Lizasoain, Director of AI and Data at Telefónica Tech for Spain and the Americas, said, “This new platform was created with the aim of boosting the use of generative AI in all types of organizations, regardless of the size and technical level of the users, and to popularize the use of personalized virtual assistants to transform businesses and make them more efficient and resilient.”

The platform supports both open-source and proprietary AI models, offering businesses the flexibility to compare options based on cost, performance, and latency. With real-time monitoring tools, companies can evaluate and select the most suitable model for their use case, ensuring optimal efficiency and adaptability.

Additionally, the GenAI Platform adheres to strict data governance policies, providing secure integration with data repositories. It is designed to comply with the European Artificial Intelligence Regulation (RIA) and align with local and regional legal frameworks, ensuring regulatory compliance and data security.

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