Amdocs has partnered with Spanish service provider, Finetwork, to upgrade its core systems, allowing it to offer end-users triple-play options that include fiber, TV, and mobile services in a more flexible and cost-effective manner.
Flexibility in this context means that Finetwork can customize these bundled offerings to meet the specific needs and preferences of individual customers or target market segments.
Ensuring Maximum Flexibility and Scalability
Finetwork will have a ready-to-use solution for expedient onboarding and comprehensive customer lifecycle management with the AI-powered Amdocs Digital Brands Suite as a Service, powered by Amazon Web Services (AWS), which is delivered through a cloud-native serverless architecture and pay-as-you-grow business model to ensure maximum flexibility and scalability.
The new system will provide Finetwork customers with a complete digital experience while also allowing the operator to seamlessly scale and respond quickly to changing market dynamics. The Amdocs system will also allow Finetwork to connect multiple network providers, manage resellers, and manage mobile virtual network operators (MVNOs).
Accelerating Transformation
Carlos Valero, Chief Technology Officer at Finetwork shared, “We are thrilled about the impact this digital transformation will have on our customers and, crucially in today’s ever-evolving landscape, with Amdocs’ SaaS-based Digital Brands Suite we are paving the way for a sped-up transformation versus a traditional project. As one of the leading telco operators in Spain, with over one million subscribers, the new system will play an important role in our ambitious growth plans, and will enable us to expand the range of our offerings and tap into new domains to meet our customers’ expectations, seamlessly delivering these new services to provide a simpler, more engaging customer experience.”
Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs said, “Customers expect simplicity and immediacy in every digital interaction, whether it’s booking their next vacation or activating their new phone. Finetwork understands the importance of creating engaging, seamless experiences and we are thrilled that our Digital Brand platform, enhanced with the latest AI and generative AI capabilities, will serve as the foundation for accelerated growth and new service offerings to their customers.”
