Telenor Denmark, the country’s second-largest mobile operator serving 1.7 million customers, is set to elevate its digital offerings through a partnership with CSG. By leveraging CSG’s cloud-native, software-as-a-service (SaaS) platforms, Telenor Denmark aims to enhance interactions with individual consumers and business clients.
As part of its digital transformation, the Danish telecom giant will implement the cutting-edge CSG Ascendon’s AWS-powered revenue management platform. This advanced solution, built on robust AWS infrastructure and integrated with CSG Xponent, is pivotal in bridging the gap between customer insights and actionable strategies. It leverages advanced analytics to uncover hidden customer behavior patterns, enabling Telenor Denmark to personalize experiences and streamline communication across multiple channels in real-time, thereby enriching the digital experience across all customer touchpoints.
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At the heart of Telenor Denmark’s strategy is a deep-rooted commitment to enriching the digital experience across all customer touchpoints. This unwavering dedication to providing superior omnichannel support and tapping into new revenue streams is a clear testament to the company’s profound respect and value for its customers. By adopting CSG’s configuration, price, and quote functions, Telenor Denmark is empowering itself to rapidly create tailored solutions for business customers by bundling offerings, including those from partners.
Lars Thomsen, CEO of Telenor Denmark, emphasized the company’s commitment to customer satisfaction, stating, “At Telenor Denmark, we strive to facilitate seamless connections for our customers, ensuring they can reach the people and services they value most. This dedication earned us the highest customer satisfaction in the industry in 2023.”
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Looking ahead, Thomsen highlighted the need for adaptability to meet evolving demands and continue delivering innovative solutions. “CSG’s proven track record, deep industry knowledge, and cloud expertise are crucial for our journey towards comprehensive digitalization. This partnership will bolster our ability to deliver exceptional customer service and inspire our customers,” he concluded.
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